At Doula Technology Solutions (D-Tech), your privacy is paramount. We are deeply committed to protecting your personal and health information, operating with the highest standards of data security and strict compliance with HIPAA regulations. This policy outlines how we collect, use, and safeguard your data as you interact with our innovative healthcare solutions.

Information We Collect

D-Tech collects various types of information to provide and improve our services, ensuring a seamless and secure experience for our users. This information helps us to understand your needs, deliver personalized features, and maintain the integrity of our platform.

Personal Identifiable Information (PII): This includes your name, email address, phone number, date of birth, and professional credentials. We collect this directly when you register for an account, subscribe to our services, or interact with our support team.

Health Information: As a healthcare technology solution, we process protected health information (PHI) in compliance with HIPAA. This may include medical history, diagnoses, treatment plans, and other health-related data necessary for the functionality of our applications.

Usage Data: We automatically collect information about how you access and use our services. This includes IP addresses, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This data helps us optimize performance and enhance user experience.

Device Information: We may collect information about the device you use to access our services, such as device type, unique device identifiers, and mobile network information. This aids in providing compatible and secure service delivery.

The collection of this data is essential for operating our platform, delivering the services you request, and adhering to strict regulatory standards, particularly within the healthcare sector.

How We Use Your Information

Your information is utilized exclusively for purposes aligned with providing and enhancing D-Tech's services, ensuring operational efficiency, and meeting legal and regulatory obligations. Our primary goals are to serve you effectively and securely.

Service Delivery: To operate, maintain, and provide the features and functionality of our platform, including processing transactions and managing user accounts.

Personalization: To tailor and personalize your experience, offering content and features that are most relevant to your needs and preferences.

Communication: To send you important updates, service announcements, security alerts, and administrative messages. You may opt out of promotional communications.

Improvement & Development: To analyze usage patterns, diagnose technical issues, and develop new products, services, and features.

Security & Compliance: To detect, prevent, and address fraud, security breaches, and other harmful activities. We also use your information to comply with legal obligations, including HIPAA regulations.

We commit to using your data responsibly and in a manner consistent with your expectations of privacy in a healthcare-focused environment.

Data Security & HIPAA Compliance

At D-Tech, safeguarding your data is our highest priority, especially Protected Health Information (PHI). We implement robust security measures and adhere strictly to HIPAA (Health Insurance Portability and Accountability Act) regulations to ensure the confidentiality, integrity, and availability of your information.

Encryption: All data, both in transit and at rest, is protected using industry-standard encryption protocols.

Access Controls: We employ strict access controls, limiting data access to authorized personnel only, based on the principle of least privilege.

Regular Audits: Our systems undergo regular security audits, vulnerability assessments, and penetration testing to identify and mitigate potential risks.

Business Associate Agreements (BAAs): We enter into BAAs with all our third-party partners who handle PHI, ensuring they meet the same rigorous security and compliance standards.

Employee Training: All D-Tech employees receive comprehensive and ongoing training on data privacy, security best practices, and HIPAA compliance.

We are dedicated to maintaining the trust you place in us by continuously updating our security protocols and ensuring full compliance with all applicable healthcare data protection laws.

User Rights & Control

You have specific rights regarding your personal and health information that we collect and process. D-Tech is committed to empowering you with control over your data.

Access: You have the right to request access to the personal data we hold about you.

Correction: You can request that we correct any inaccurate or incomplete information.

Deletion: You may request the deletion of your personal data, subject to certain legal and operational exceptions (e.g., retention for HIPAA compliance).

Objection: You have the right to object to the processing of your data under certain circumstances.

Data Portability: Where applicable, you can request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request in accordance with applicable laws and regulations.

Cookies & Tracking Technologies

D-Tech uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand user behavior to improve our services.

What are Cookies? Cookies are small data files placed on your device that allow us to remember your preferences and activities.

Types of Cookies Used:

Correction: Necessary for the website to function correctly, enabling core features like security and accessibility.

Deletion: Help us understand how users interact with our site, providing insights into page visits and popular features.

Objection: Remember your settings and preferences (e.g., language, region) to provide a more personalized experience.

Your Choices: Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some features of our services may not function properly without cookies.

By using our website, you consent to the use of cookies and tracking technologies as described in this policy.

Changes to Privacy Policy

D-Tech may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

Review Period: We encourage you to review this Privacy Policy periodically for any changes.

Continued Use: Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Should the changes be significant, we will provide more prominent notice as appropriate, potentially through email notification or an in-app alert.

Contact Information

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please do not hesitate to contact us. We are here to assist you.

For privacy-related inquiries, please use the contact details below:

Email: admin@doulatech.ai

Phone: +1 (734) 307-9691

Address: 123 Tech Solutions Ave, Suite 400, Innovation City, CA 90210

We aim to respond to all legitimate requests within 30 days. Your feedback is important to us.